esskay
Member
Hello
I have got a mail that my standard support for a month is ending soon. I need to renew. Thanks for the mail. I will definitely think for this. However, I have few concerns which I am just narrating below -
I bought support to fix couple of issues which I was facing in Joomla 3 and Fabrik 3. Time and again I created few threads but unfortunately none was addressed and my problem still remains unanswered. In the past one month when my support was active, I got only one reply from Mr. Hugh. I simply went on bumping the tread but I did not get any answer which will fix my issue. In one of the thread someone asked about the link and I replied whether I can send the link and admin login credentials with PM but this was not answered at all.
Dear Sir....I am not complaining but what I asked was only 2-3 issues which could have been easily fixed by your team atleast in a months time. I would have happily renewed it if someone would have atleast shown some interest. Either you people are very busy and do not have time to attend the flimsy issues of mine or you do not think it is fit to answer the basic questions looking at your level of knowledge.
Your component is excellent and no doubt about it. I am using it without any problem. But the paid support is ultimately a paid support and should be atleast attended. You have created a free component which is excellent. But these are my concerns.
Thanks and regards
I have got a mail that my standard support for a month is ending soon. I need to renew. Thanks for the mail. I will definitely think for this. However, I have few concerns which I am just narrating below -
I bought support to fix couple of issues which I was facing in Joomla 3 and Fabrik 3. Time and again I created few threads but unfortunately none was addressed and my problem still remains unanswered. In the past one month when my support was active, I got only one reply from Mr. Hugh. I simply went on bumping the tread but I did not get any answer which will fix my issue. In one of the thread someone asked about the link and I replied whether I can send the link and admin login credentials with PM but this was not answered at all.
Dear Sir....I am not complaining but what I asked was only 2-3 issues which could have been easily fixed by your team atleast in a months time. I would have happily renewed it if someone would have atleast shown some interest. Either you people are very busy and do not have time to attend the flimsy issues of mine or you do not think it is fit to answer the basic questions looking at your level of knowledge.
Your component is excellent and no doubt about it. I am using it without any problem. But the paid support is ultimately a paid support and should be atleast attended. You have created a free component which is excellent. But these are my concerns.
Thanks and regards